FAQs • Clayton, NC • CivicEngage

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AMI Meter Project

Our program management company will perform a quality assurance check to verify that the Town received properly installed and operating meters from our contractor.
The Town will hire a third-party company to perform an additional quality assurance review of the installed system.
A portion of the new and old meters will be field-tested by a separate firm that has done electric meter testing for the Town for many years.
A statistical review of electric meter data trends in December and January over the past 5 years will be performed.
We will conduct residential energy audits for those customers who request them. (First priority will be given to customers with the largest trend changes).

The Town began changing out our old water meters last summer. Existing meters throughout our Town were reaching the end of their operational life and many still required a manual read.

During the transition to the AMI meters, many of our utility customers have seen an increase in their monthly bills. However, when the water meter part of the program was completed several months ago, the Town was able to use the consumption information gathered by the new meters to help a number of customers find leaks or inefficiencies with their water use. After completion and review, we expect similar positive results with the electric meter part of the program.

2. Why AMI Meters?

AMI - Advanced Metering Infrastructure - is an integrated system of smart meters, communications networks, and data management systems that enables two-way communication between utilities and customers. One of the system's primary benefits to customers is that it allows daily, "real-time" monitoring of consumption instead of traditional systems that use monthly billing to report consumption that is usually several weeks old.

There are several advantages to these Smart meters. Customers can:

Monitor water and energy use, which in turn can help with controlling monthly bills. Sign in to our online portal here.
Sign Up for usage alerts
Sign up to receive outage alerts
Diagnose water leaks before they become a bigger problem.
Create an account on our online portal to monitor

3. How secure is my data and information?: Data from the meters is encrypted and sent through a safe and secure network to the utility databases. The meter system transmits only the water or electric meter readings, the meter identification number, and diagnostic information to verify that the automated meter equipment is operating correctly. Only key authorized utility personnel, such as customer service representatives, can access your account if needed. There is no personal identifying information captured by the smart point or transmitted by the meter.

4. Is this technology safe for me and my family?

The new meters use wireless radio frequencies or RF, similar to wireless Internet and cable TV, which many people already have in their homes. Radio frequencies are also used in cell phones, microwaves and even baby monitors. Digital water and electric meters operate at much lower levels of radio frequencies than any of those. The meters and communication system are regulated to meet all federal communications, safety standards and codes. This is very helpful website from the Federal Communications Commission or FCC explaining radio frequencies.

You can also check the findings of the Centers for Disease Control and the American Cancer Society.

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Animal Control

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1. How do I report an animal control issue?: Call 911. All Clayton Police Department calls are routed through 911. Even if it's not an emergency, the dispatchers are trained to route any and all calls for the Town of Clayton, and they will get your information to our animal control officer. Never hesitate to call 911 if you need police response of any kind – including our animal control officer.

2. What if I just have a question about animal control?: Hopefully you’ll find answers on this page, but if you still need to speak to someone, please call the Clayton Police Department at 919-553-4611 and ask for Animal Control. Business hours are Monday through Friday 8 a.m. to 5 p.m. You can also send an email to info@townofclaytonnc.org. If you need an officer to come to your location, call 911.

3. Does the Town of Clayton have an animal shelter?: The Town of Clayton does not operate an animal shelter. We have an agreement with Johnston Animal Services to impound animals taken into our custody. The Johnston County Animal Control Shelter is located at 115 Shelter Way, Smithfield, NC 27577. Its hours are 8 a.m. to 5 p.m. Monday through Friday. The Pet Adoption Center is open 1 p.m. to 4:30 p.m. Monday through Friday. Their phone number is 919-934-8474. Click here for a list of their fees.

4. Can you chain or tie up dogs?: No, the Town of Clayton Code of Ordinances states that animals can NOT be tethered, tied or chained for ANY length of time. Animals must be kept inside a fenced area or walked on leash.

5. My dog is lost. What can I do?: Call Animal Control and surrounding animal shelters immediately to let them know. Provide them with a picture, information about your pet, and also let them know if your pet has been micro-chipped. Distributing flyers or posters in the area are a great idea. You can also post pictures, last seen location/time and contact information on websites and social media including the Triangle Lost Pets website and Facebook page, the Town of Clayton Facebook page, the Lost & Found Dogs – North Carolina Facebook page, Craigslist Lost & Found and forums like 40/42 Facebook page, or your neighborhood HOA’s member email list or social media page. If you micro-chip your pet, make sure your address and telephone numbers are kept current with your microchip company. Many people change numbers or move and forget to update this information and pets can’t be found! A collar with current rabies tag and name tag is also a great way to get your pet back home safely.

6. How long will my pet or strays be held if found?: Stray animals picked up in Clayton are taken to Johnston County Animal Shelter in Smithfield. The county animal shelter holds stray animals for a minimum of 72 hours so that they can be reclaimed by their owners. After 72 hours the animal is released from stray hold and can be put up for adoption, sent to an outside animal rescue or, in certain cases, euthanized. That’s why it’s so important to notify animal control and your local shelter as soon as possible if your pet is missing!

7. How many animals can I have in my home or yard?: Town of Clayton Code of Ordinances limits the number of animals per household to four.

8. My neighbor’s dog won’t stop barking – What can I do?: If you don't feel comfortable talking directly to your neighbor – or he or she is ignoring your requests – feel free to ask the Town to intervene. Our animal control officer can contact your neighbor, make him or her aware of our barking dog ordinance and make suggestions on methods the dog owner can use to help correct the issue. If this does not help the situation, call 911. An officer can be dispatched to witness and document in the computer system when the events happen. Dog owners can be issued citations for nuisance violations. In addition, the police department can serve a nuisance abatement order in the event of repeated, verified issues which can lead to the dog being impounded.

9. What is the Town of Clayton doing about stray/feral cats?: Stray and/or feral cats are a nationwide problem. Animal Control works to help educate the public and pet owners of the importance of spay/neuter to help control the unwanted animal population. If you are having a problem with stray and/or feral cats you can request them to be removed. Animal Control can humanely trap and transport the cats to the animal shelter.

10. Does my pet need a rabies shot?: Yes. State law requires all dogs, cats and ferrets be vaccinated against rabies. See the affordable options below for reduced-cost rabies vaccines.

11. There's a wild animal in my yard, and it looks sick or injured. What should I do?: Stay away from the animal and call 911.

12. I live outside Clayton's town limits but still need help. Whom do I call?: Call 911 for immediate help when dealing with sick, aggressive or injured animals. For general questions or concerns, call Johnston County Animal Services at 919-934-8474

13. Is there a dog park in Clayton?: Yes, the East Clayton Dog Park is located at 2027 Glen Laurel Road just off N.C. 42 East. It’s open 7 days a week from sunrise until sunset, and there are two separate areas for small and large dogs.

14. Can Animal Control come speak at my school or event?: We'd love to! Simply call the Clayton Police Department during business hours and ask for Animal Control. The phone number is 919-553-4611.

15. Are there any low-cost programs to get my pet spayed, neutered and/or vaccinated?: Yes! Check the Johnston County Animal Services website about upcoming rabies clinics and know that they also offer $5 rabies vaccines for cats and dogs Monday through Friday by appointment! The Spay-Neuter Assistance Program of North Carolina (SNAP-NC) is a non-profit mobile surgery group funded through grants and donations. SNAP-NC is a completely equipped and staffed "spay and neuter clinic on wheels" that comes directly to the Johnston County Animal Shelter to perform safe surgical sterilization of dogs and cats. Similar to SNAP-NC, All Walks of Life out of Raleigh also offers mobile veterinary services. Every Tuesday and Thursday, they travel to Johnston County to perform low cost surgeries and exams. The SPCA of Wake County (Society for the Prevention of Cruelty to Animals) also offers affordable spay/neuter and vaccines. If you have found feral or stray cats, Operation Catnip in Raleigh, an all-volunteer organization dedicated to reducing feral and free-roaming cat populations, works to sterilize and routinely vaccinate wild cats trapped humanely.

16. Does the Town of Clayton remove dead animals from private property?: No, the Town is not responsible for removing dead animals from private property.

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Carbon Monoxide Alarms

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1. What is carbon monoxide?: Carbon monoxide (CO) is an invisible, odorless and colorless gas. It is created when fuels (such as gasoline, wood, charcoal, and petroleum products) burn incompletely.

2. Why is carbon monoxide harmful?: Carbon monoxide displaces oxygen in the blood and deprives the heart, brain, and other vital organs of oxygen. Carbon monoxide poisoning can be fatal. Symptoms include headache, fatigue, nausea, dizziness, bright red skin, mental confusion, loss of muscular coordination and loss of consciousness.

3. Where does carbon monoxide in the home come from?: Carbon monoxide sources include: Heaters, fireplaces, furnaces, appliances, and cooking sources that use coal, wood, petroleum products, and other fuels. Petroleum products include, but are not limited to, kerosene, natural gas, and propane. Equipment powered by internal combustion engines, such as cars, portable generators, lawnmowers, and power washers, emit carbon monoxide. Attached garages with doors, ductwork, or ventilation shafts that are connected directly to a living space are also considered "carbon monoxide sources".

4. What is a carbon monoxide alarm?: A device that detects carbon monoxide and produces a distinct audible alarm when carbon monoxide (CO) is detected. It can operate either as a distinct unit, as two or more single station units wired to operate in conjunction with each other, or as part of an alarm system that contains CO detectors. A CO detector may look like this:

5. Are carbon monoxide alarms required in existing, owner-occupied single-family homes and duplexes?: No, they are not required in these homes by North Carolina rules. However, it is a recommended best practice to have the alarms installed in any home that has a carbon monoxide source.

6. What are landlord / tenant responsibilities?: In rental dwellings in which carbon monoxide (CO) alarms are required, the landlord must ensure that properly functioning CO alarms are installed, provide working batteries at time of move-in, and provide the new tenant with alarm testing instructions. A tenant must test the alarm at least every six months and replace batteries as needed, and notify landlord in writing of any operating deficiencies.

7. Where in the home should carbon monoxide alarms be installed?: A carbon monoxide alarm should be installed on each level of the home that has bedrooms or sleeping areas. They should also be in each bedroom or within 15 feet outside of each bedroom door. In multi-family buildings, an alarm is required in any enclosed common area that is connected by a door, ductwork, or ventilation shaft to a carbon monoxide source. The placement of the alarm should be in a location specified in the manufacturer's instructions. Depending on the model, this may be the wall, ceiling, or other location, such as a plug-in receptacle. You need to avoid locations that are in turbulent air, such as near ceiling fans, heat vents, air conditioners, or open windows. You should also avoid kitchens, garages, and furnace rooms, as installation in these areas could cause nuisance alarms. Alarms should be placed more than five feet from fuel-fired appliances. Also avoid locations that are dusty, dirty or greasy; these substances can contaminate or coat the alarm's sensor, causing the unit to malfunction.

8. Do current rules require carbon monoxide alarms on all levels of the home?: No, the law requires an alarm on each level of the home that has bedrooms. However, it is a recommended best practice to have alarms on each level of the home.

9. What are acceptable power sources for carbon monoxide alarms?: Carbon monoxide alarms can be battery operated, hard-wired with a battery backup, or plug-in with a battery backup.

10. What are the maintenance requirements for carbon monoxide alarms?: Carbon monoxide (CO) alarms must be maintained and tested according to the manufacturer's instructions. This usually includes: periodic (weekly) testing, vacuum to keep alarm free of dust and debris, and replacing batteries as needed. Most CO alarms have a 5-year lifespan.

11. What should people do when the carbon monoxide alarm sounds?: When the alarm sounds, silence the alarm. Move everyone outside to fresh air and call for help from an outside location. If anyone is experiencing symptoms of carbon monoxide poisoning, call 911. If no one has symptoms, ventilate the building and contact a qualified service technician. Have all home equipment that is powered by fuels such as gas, wood, or petroleum products inspected by a qualified technician. Have fuel-burning heating equipment and chimneys inspected by a professional every year before cold weather sets in.

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Electric

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1. I have a question about my bill. Who do I need to talk to?: Call Customer Service at 919-553-5002 for all questions related to your bill.

2. I’m doing some landscape work at my house. Where can I dig?: Call 811 before you dig! 811 is an underground locating service that can show you where any and all underground facilities are located. There's no charge for the service or the call, and it can prevent you from coming into contact with underground power lines, natural gas lines, communication lines, and other utility services. Calling 811 before you dig can save your life!

3. When are you going to trim the trees in my area?

The Town of Clayton has a 3-year tree trimming program. Effectively, 1/3 of the Town's trees are trimmed each year. Visit the link below to see when your area is scheduled for tree trimming.

Tree Trimming | Clayton, NC (civicplus.com)

4. What is Load Management?: Load Management is an energy-saving program that temporarily reduces the energy consumption in your home during peak load periods. We start by installing a small device at your residence and connect it to your air conditioner, water heater, heat strips, or all three - as long as they are powered by electricity. A radio signal is activated during the few times that we experience a high demand for power. Those times would be during extreme heat (in the high 90's) or extreme cold (less than 28 degrees Fahrenheit). Ultimately, this brief interruption should not be noticed by the user and reduces your power usage, which lowers your bill. This means you will receive credits back on your bill! That's a double savings!

5. When and how long is the Load Management interruption?

Heat Strips: December through March - typically between 7 am and 9 am, and usually interrupted for 1 hour.

Water Heater: January through December - typically between 3 pm and 6 pm, and usually interrupted for 3 to 4 hours in summer months and 1 hour in winter months.

Air Conditioner: June through September - typically between 3 pm and 6 pm, interrupted intermittently for 3 to 4 hours.

6. Will I feel a difference in my heating / cooling or water temperature using Load Management?: Most customers report not noticing any difference in comfort when Load Management is connected to their home. For example, your water heater may be cycled off during the late afternoon (3 pm to 6 pm), but again only on high load days. So it may only be turned off a few dozen times during the summer and winter. And most people are not using the water heater (taking showers or washing clothes in hot water) during the 3 pm to 6 pm time period. And most water heaters retain heat for some time after the power is off, so even if you take a shower, the water should still be hot. If you do experience a problem though, call us at 919-553-1530 so we can help determine what the problem is.

7. Who do I call if I think there may be a problem my Load Management Device?: Call the Town of Clayton Electric Department at 919-553-1530 if you suspect your Load Management (LM) Device may be defective or if you experience any problems with electric appliances that are connected to the LM Program (Air Conditioner, Water Heater, or Heat Strips). Call us before calling a service technician. Allowing us the opportunity to inspect the LM equipment first may prevent you from incurring unwanted HVAC (heating, ventilation, and air conditioning) and plumbing service fees.

8. Does the Town accept/recycle used motor oil?: No, The Town does not accept used motor oil. You can recycle your used motor oil at a local auto parts/repairs store.

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Electric - Tree Trimming

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1. When are trees pruned?

Our program is on a 3-year cycle, which effectively means 1/3 of the Town's trees are trimmed each year. You can find out when your area will be trimmed (PDF).

Most deciduous trees (non-evergreen) quickly re-grow after they have been pruned. This means the Town of Clayton must prune the trees over and over again, as they re-encroach upon the lines. The length of time depends on the amount of clearance obtained at the time of tree work, the rate of tree growth and the amount of tree-line clearance to be maintained at all times. This in turn depends on tree species, tree size, local site conditions and the ever-changing weather from year to year. The less clearance obtained, the more frequently the tree must be pruned. It may seem that obtaining less clearance more often would be healthier for the tree, but that is not necessarily the case, according to international arborists. It is a trade-off between more, smaller cuts more frequently, or fewer, larger cuts less often. There is not a universal answer, and the Town of Clayton feels we've set up a tree maintenance cycle that finds balance between the reliability of the power lines and the health and esthetics of our town's trees.

2. Who trims the trees?

The Town of Clayton contracts with professional tree trimming companies who use trained, skilled technicians who utilize a technique called "directional pruning." While rounding over trees may look better, international arbor organizations maintain that directional pruning is better for the health of the tree. With directional pruning, entire limbs or portions of limbs growing toward the lines are removed at the main branch or trunk. They are removed at a point where they would naturally shed. By doing this, future growth will be directed away from the wires, and rapidly growing attached sprouts will be minimized.

Each tree is different and must be considered individually. Species growth habit (rate, size, shape, etc) and the tree's position in relation to the power line needs to be taken into consideration prior to trimming. The current condition of the tree or individual limbs is also assessed before trees are trimmed. On occasion, structural defects are found and need to be corrected in order to protect the line. Trees with trunks close to the power lines require much heavier pruning than trees located farther from the line. Some techniques that are appropriate on most deciduous trees cannot be used on some coniferous (cone-bearing) species.

When pruning operations are performed, our trimming experts make every attempt to trim sufficient clearance so that the tree will remain safe until we return on our next routine maintenance cycle.

3. Are Clayton Public Power representatives and the tree trimmers allowed to enter my property?: Yes, utility representatives or contractors may enter property to trim any branches that are touching or are close to power lines. It is necessary to enter private property so that the reliability of the power system is maintained and outages are avoided. Utility companies have this right because the power lines are in the public right-of-way. In this right-of-way, utilities have permission to maintain lines.

4. Can I trim trees myself?

Pruning vegetation around power lines is an extremely hazardous job. Clayton Public Power discourages you from undertaking any pruning activities close to electrical equipment. If you are concerned about the growth of trees or other vegetation on or near the service lines around your house, we encourage you to contact us at 919-553-1530, and we'll be glad to check it out.

Occasionally, a property owner will make the decision to conduct trimming or removals on their own or hire a third party. Pruning trees around power lines should only be attempted by qualified professionals. Serious injuries, and even fatalities, have occurred when unqualified individuals perform this type of work without the assistance of qualified professionals. As stated in the Occupational Safety and Health Authority (OSHA) standards and ANSI Z133.1, an unqualified person should not work within 10 feet of overhead energized conductors with voltages below 50,000 volts. The distance increases with voltage for all voltages equal to or higher than 50,000 volts.

5. What can I do to avoid having my trees trimmed?

When planting trees in your yard, select a location away from power lines.
Check with a nursery about the correct types of trees for planting in the space you have available.
Trim all trees and bushes that are under and near power lines each year to keep them from growing toward the lines

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Electric Load Management

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1. What is Load Management?

Load Management is an energy-saving program that temporarily reduces the energy consumption in your home during peak load periods. We start by installing a small device at your residence and connect it to your air conditioner, water heater, heat strips, or all three - as long as they are powered by electricity. A radio signal is activated during the few times that we experience a high demand for power. Those times would be during extreme heat (in the high 90's) or extreme cold (less than 28 degrees Fahrenheit). Ultimately, this brief interruption should not be noticed by the user and reduces your power usage, which lowers your bill. This means you will receive credits back on your bill! That's a double savings!

2. When and how long is the Load Management Interruption?

Heat Strips: December through March - typically between 7 am and 9 am, and usually interrupted for 1 hour.

Water Heater: January through December - typically between 3 pm and 6 pm, and usually interrupted for 3 to 4 hours in summer months and 1 hour in winter months.

Air Conditioner: June through September - typically between 3 pm and 6 pm, interrupted intermittently for 3 to 4 hours.

3. Will I feel a difference in my heating / cooling or water temperature using Load Management?: Most customers report not noticing any difference in comfort when Load Management is connected to their home. For example, your water heater may be cycled off during the late afternoon (3 pm to 6 pm), but again only on high load days. So, it may only be turned off a few dozen times during the summer and winter. And most people are not using the water heater (taking showers or washing clothes in hot water) during the 3 pm to 6 pm time period. And most water heaters retain heat for some time after the power is off, so even if you take a shower, the water should still be hot. If you do experience a problem though, call us at 919-553-1530 so we can help determine what the problem is.

4. Who do I call if I think there may be a problem with my Load Management Device?: Call the Town of Clayton Electric Department at 919-553-1530 if you suspect your Load Management (LM) Device may be defective or if you experience any problems with electric appliances that are connected to the LM Program (Air Conditioner, Water Heater, or Heat Strips). Call us before calling a service technician. Allowing us the opportunity to inspect the LM equipment first may prevent you from incurring unwanted HVAC (heating, ventilation, and air conditioning) and plumbing service fees.

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Engineering FAQs

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1. What is town engineering?: Town engineering involves the planning, design, construction, and maintenance of various infrastructure and public works projects within a town, such as roads, bridges, water supply systems, and sewage systems.

2. What role does town engineering play in urban development?: Town engineering plays a critical role in shaping urban environments by ensuring the efficient and safe functioning of infrastructure systems to support the needs of residents and businesses.

3. Who is responsible for town engineering projects?: Town engineering projects are overseen by the Town of Clayton and carried out by professional engineers and contractors.

4. What is the process for obtaining permits for construction or development projects within the town?: The permitting process involves submitting applications, plans, and fees to the town's planning or building department.

5. How are road maintenance and repairs prioritized in a town?: Road maintenance and repair priorities are typically based on factors such as traffic volume, road condition assessments, and available budget. Town engineers often conduct regular inspections to determine priority projects.

6. What measures are in place to ensure the safety of construction sites in the town?: The Town of Clayton enforce safety regulations and building codes to ensure the safety of construction sites. Inspections and permits are required to verify compliance with these standards.

7. Are there any opportunities for public input or involvement in town engineering projects?: Yes, some engineering projects here at the Town of Clayton have public input sessions through community meetings, surveys, or town council meetings.

8. Why is town engineering important for our community?: Town engineering is vital for ensuring the safe and efficient functioning of a town. It enhances quality of life by providing reliable infrastructure, improving transportation, and managing essential utilities.

9. How does the town prioritize infrastructure projects?: Infrastructure projects are prioritized based on factors such as safety, economic impact, environmental considerations, and community needs. Input from residents and experts also plays a role in project selection.

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Finance

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1. What exactly does the Finance Department do?: We're the hub of the Town's financial operations and responsible for managing an accounting system that provides full, accurate, and timely disclosure of information, which is the definition of transparency. The primary goal is to provide quality management of the Town's financial resources while continually striving for excellence. The Town's cash flow, grants, investments, debt, payroll, and purchasing functions are managed by the Finance Department. Our role is to provide financial services to taxpayers, vendors, town departments, and employees.

2. How do I pay my property and vehicle taxes?: Johnston County collects all property and vehicle taxes. You can call the Johnston County Tax Office at 919-989-5130 or go to the Johnston County Tax Administration Office website, where you can view and pay your tax bills online.

3. Why does the Town of Clayton charge a $30.00 municipal vehicle tax?: The state of North Carolina gives municipalities the right to collect a municipal vehicle tax. On July 1, 2018, the Town Council approved raising the vehicle tax from $5 to $30 annually per car. Why did the Council decide to do this? Because the infrastructure of our community defines our community. You can become known for things. Clayton has some bad streets and the rate of decline is increasing. How do we get the revenue to pay for those streets? One way is to tax the cars that drive on them. The $30 annual fee is the maximum allowed by North Carolina law, and it would generate $375,000 in its first year. And what's most important, this money is restricted and must be used for street improvement projects. Analysis from a recent study addressing Clayton's deteriorating streets estimated the Town needs to spend $1 million a year to keep our streets up. With roughly $500,000 from the state Powell funds, that leaves about half a million more for the town to cover every year. A $25 increase equates to less than 7 cents a day to help keep our busy roads safe and smooth. If you'd like, bring in your vehicle tax receipt and we'll give you a custom Town of Clayton license plate for the front of your vehicle. Just come to the Customer Service area in Town Hall, 111 East 2nd Street.

4. How can I check on the status of an invoice or payment?: The Finance Department pays invoices weekly. All questions relating to the status of an invoice should be directed to Accounts Payable by calling 919-553-5002. Invoices can be emailed or faxed to 919-553-8919.

5. How do I become a vendor?: To be considered, contact the Town of Clayton Finance Department at 919-553-5002.

6. Is the Town of Clayton subject to federal and state sales taxes?: Yes, the Town is subject to sales tax on its purchases of tangible personal property and services. The Town is allowed to make a request for an annual refund on these taxes.

7. How are my tax dollars spent?: Would you like to see a break-down of where your tax dollars are spent? What eats up the biggest slice of the pie? Find out here!

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Fire Department

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1. Why do fire trucks sometimes travel with their lights and siren on, and then all of a sudden turn them off?: When a call for service is dispatched, CFD responds with specific apparatus and manpower, depending upon the type of call. When a CFD representative (Chief Officer, first-in Engine, etc) arrives and conducts a "size-up", additional resources may be canceled from the call or told to reduce their response to a routine response.

2. My fire alarm went off and I contacted my alarm company and told them everything was OK and not to send the Fire Department and they still showed up, why?

When a fire alarm company contacts our dispatch center (Johnston County E-911 Communications) and they dispatch us, we have to respond to the incident for insurance purposes. Sometimes, the dispatcher will inform us that the alarm company has requested to cancel, and at that time the Officer in-charge will inform the additional responding apparatus to cancel and the closest unit will respond to the incident. When we arrive we check for things such as:

Ensure the alarm system functioned correctly
Ensure a fire that has been extinguished has not spread to an adjacent area
Ensure no malicious acts are being done (starting a fire and then telling the alarm company to cancel the fire department)
Ensure the area doesn't need to be ventilated
Depending upon damage (even from small fires), insurance companies sometimes require a fire report
Answer any questions the homeowner/resident/business owner has.

3. Can I be fined for false fire alarms? What constitutes a false alarm?: Yes. For Town of Clayton residents, there is an alarm ordinance. A false alarm is an alarm in which the system malfunctions for no apparent reason, or where a system is activated (manual pull station) when there is no fire. A fire alarm that goes off for accidental reasons such as burnt food is not considered a false alarm (the system is doing what it's designed to do) but repeat offenses may result in suggestions and/or recommendations from the Fire Marshal.

4. Where can I get a copy of a fire report and is there a fee?: Fire reports can be picked up from Fire Station 1, located at 325 W Horne Street, Clayton NC 27520. Prior to going to pick up the report, you can contact the Operations Manager at 919-553-1520 and make sure it is ready, or discuss other means of sending reports (email, fax, etc). Report information is completed while on each call and after returning to the station. However, the report is not finalized in our reporting system until the start of the next business day. The Officer in charge of an incident will also relay the report process to the affected party(s). There is currently no fee for fire reports.

5. What do I do after a fire?: Recovering from a fire can be a physically and mentally draining process. When fire strikes, lives are suddenly turned around. Often, the hardest part is knowing where to begin and whom to contact. The Federal Emergency Management Agency's (FEMA) United States Fire Administration (USFA) has gathered information to assist you (PDF) in this time of need. Action on some of the suggestions will need to be taken immediately. Some actions may be needed in the future, while others will be ongoing. The purpose of this information is to give you the assistance needed as you begin rebuilding your life. Clayton Fire Department representatives are also available to assist in this process.

6. Can I burn my yard debris or trash in my yard?: If you live inside town limits; you cannot burn anything (Town of Clayton provides pick-up for trash, yard debris, etc). To schedule a special pick-up, contact the Operations Center at 919-553-1530. It is illegal to burn trash or other debris (construction debris, yard/land debris that did not originate on the property, etc), regardless of the location. If you live outside town limits, you may burn your own yard debris. If someone sees smoke in the area and is concerned, they may contact 911 and we, the Fire Department, will respond to investigate the origin and make sure the public is not endangered. At times, burn bans are put into effect, especially during unusually dry conditions. Refer to the Division of Air Quality for specific information on open burning.

7. I tried calling the non-emergency number but no one answered, why?: For emergencies, you need to call 911. Regular business hours for the non-emergency numbers are Monday through Friday, 8 am to 5 pm. There are other personnel at each station 24 hours a day, but depending on fire calls, projects (hydrants, pre-incident surveys, etc), and/or training drills, personnel may not be available to take your call. As mentioned before, if you have an emergency, call 911.

8. When I called 911, the person kept asking me a bunch of questions and all I needed was a fire truck. Why don’t they just send the fire truck?: When you call 911 in Johnston County, the call goes to the Johnston County E-911 Communications Center. They ask questions in order to relay important information to responding personnel (Fire/Rescue, EMS, Law Enforcement). This information can range from finding out if people are trapped in a fire to giving medical aid directions over the phone. Dispatchers are required to obtain certain certifications (Emergency Medical Dispatch, Emergency Fire Dispatch, and Emergency Police Dispatch, to name a few) that allow them to give directions and/or assist you while emergency responders are responding. Most of the time, while one person is asking the questions or giving directions, another is dispatching the appropriate agency(s). Please be patient and provide as much information as possible. For CFD, the information is "real-time," since our apparatus have mobile data computers (MDC's) which are a direct link to the dispatcher's screen. As they enter it, we see it!

9. What are the work hours of fire department personnel?: It varies. Our Admin personnel (Fire Chief, Deputy Chiefs, Fire Inspector, and Administrative Coordinator) work a typical Monday through Friday, 8 am to 5 pm work schedule (this time can also vary depending upon calls for service, on-call duty, etc). Our Operations personnel are divided into 3 shifts and work a 24-hour shift on a 9-day cycle (Work 24 hours, off 24 hours, work 24 hours, off 24 hours, work 24 hours, off 96 hours).

10. Aren’t firefighters wasting water when they open up a hydrant and just let it run? Why do they do that?

There are 2 answers to this question.

1: to become familiar with the area and to know the hydrants are in working order and their flow rates, and
2: as part of the North Carolina Response Rating Schedule (NCRRS), which determines your insurance rating, there are certain criteria we have to meet, and one of those is hydrant maintenance. Our Hydrant Maintenance Program consists of flowing and flushing hydrants 2 times a year, and we have set months established for this. If there are any immediate concerns, we address them accordingly, and we are always mindful of environmental conditions such as droughts and modify our program if needed. Caution is taken during the flowing of hydrants so as to not disturb surrounding landscaping or cause traffic hazards.

Side note: the colored bands on the fire hydrants let fire personnel know the flow rate (depending upon the color) and the hydrant's ID number is for referencing in our system.

11. Why do firefighters come to my business and get information?

This question has 2 answers.

1: to become familiar with the layout, hazards, features, etc in the event of a fire, and
2: as part of the NCRRS, we have criteria we have to meet, referred to as Pre-Incident Surveys or Pre-plans. The information gathered is entered onto a "Data Sheet," and we also do a drawing of the area to show hazards, features, water supply, etc. This information is updated at least twice a year (or as needed - business change, contact information, etc) and is only used by Fire Department personnel via our mobile data computers. This information is obtained two ways: phone updates and site visits. During phone updates, CFD personnel identify themselves, give a contact number the business owner can contact for verification, and obtain specific site updates and contact information over the phone. If there are any structural changes (additions/demolitions), a site visit is required to update the drawing. During site visits, CFD personnel are required to be in a departmental uniform. If at any time a person states that they are with the fire department and are not in uniform and/or cannot show you their ID, contact 911 and request law enforcement.

Note: Pre-incident surveys are only conducted at businesses and these "surveys" are not fire inspections. However, any life safety hazards or obvious violations are forwarded to the Fire Marshal. At no time will a firefighter request to "preplan" your private dwelling (residence).

12. Is there a law that requires other vehicles to move out of the way for emergency vehicles?: Yes. NC Law G.S 20-156 requires vehicles to yield to emergency vehicles when the emergency vehicle is giving a warning signal, such as emergency flashing lights, and an audible device, such as a siren. In addition to yielding to emergency vehicles, NC Law G.S. 20-157(f) (Move Over Law) requires motorists to move over one lane when an emergency vehicle is stopped on the side of a roadway. In the event the motorist cannot move over, they shall slow and be prepared to stop.

13. Are fire trucks able to change traffic lights to green?: Yes. One stoplight in Clayton (Highway 70 Business/Robertson Street) is equipped with a special receiver that reacts to a special light on emergency apparatus. This signal turns the traffic lights which the emergency vehicle is approaching to green (including the turn lane), and all other lights are changed to red. This allows safe passage of the emergency vehicle(s) through a rather busy intersection with multiple turn lanes. This signal is approved through the North Carolina Department of Transportation and is only used for emergency events.

14. Why are fire trucks taken to the grocery store or restaurants?: As mentioned above, our personnel work 24-hour shifts, and like everyone else, they have to eat! In order to be able to respond quickly to calls for service and maintain response requirements (time frames and personnel safety), the crew will take the fire truck to get their groceries, or they may decide to eat as a group at a local restaurant. Also, meals are paid for by the crew, not through the Town of Clayton.

15. How much does the gear and equipment the firefighters carry weigh?: The gear that is worn by firefighters is commonly referred to as "turnout gear," and can weigh as much as 50 pounds, depending on what each firefighter carries in his pockets (a variety of hand tools, specialty purpose tools, etc). By the time the Self-Contained Breathing Apparatus (SCBA) and other equipment is added (depending upon the type of call), firefighters have to carry as much as an additional 100 to 150 pounds.

16. How do I schedule a fire truck to come to my school, daycare, or other event?

When we schedule a "station tour" or "fire truck showing", we incorporate a fire prevention presentation to educate children and adults on the importance of fire safety. Instead of focusing on Fire Prevention during the one week of October designated as "Fire Prevention Week", we focus on it throughout the year! The schedule is maintained through our Risk Management Division/Fire Marshal's Office, and we reach over 4,000 people annually, ranging in ages from 3 years old to senior citizens. To schedule an event, contact Clayton Fire Department at 919-553-1520.

Side note: Events may be interrupted, postponed, or sometimes canceled depending upon calls for services, other events, etc. We recommend that anyone that has a scheduled event contact Clayton Fire Department at 919-553-1520 on the day of the event to make sure there are no schedule changes or issues. Even with contact information on our calendar, fire department personnel may be busy handling a call and not have an opportunity to make a phone call.

17. Do the fire stations have a fire pole? If not, Why?: No. Most fire stations today do not have a fire pole. Mainly this is due to insurance reasons. A fire pole can still be put in a firehouse, but in all likelihood, if one is put in a new station today, it wouldn't be able to be used. Some older fire stations still have them and still use them today, but most fire stations built today do not have them.

18. Do the fire trucks have water in them?: Yes, they do. Water is carried in the trucks all of the time.

19. Does the fire department have a volunteer, junior or explorer program?: Not at this time.

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Home - FAQs

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1. How do I pay my city water bill?: Answer goes here...

2. How do I get a new trash can lid?: Answer goes here...

3. How do I apply for a job with the City?: Answer goes here...

4. My trash didn't get picked up, what should I do now?: Answer goes here...

5. How do I get a garage sale permit?: Answer goes here...

6. How can I see the agenda for an upcoming City Council or Board meeting?: Answer goes here...

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Human Resources FAQs

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1. Where can I find a listing of available jobs?: You can find a listing of available jobs on our Job Openings page. A list of current jobs is also available for viewing at the Human Resources office located in Town Hall at 111 East Second Street, Clayton, NC.

2. Where can I get an application?: We encourage you to visit our Job Openings page. On this page, you can electronically apply for any job we have available. You can also go to the Job Categories section to see what types of jobs are available and set up email notifications to see when those positions are available.

3. If I am applying for multiple positions can I fill out just one application?: At our Job Openings page, you can apply for multiple positions with ease. When applications are received they are forwarded to the appropriate department for consideration. Turning in separate applications for each desired position ensures that your application is reviewed by each department in a timely manner.

4. Where is Human Resources located?: The Human Resources Office is located in Town Hall at 111 East Second Street, Clayton, NC on floor G1. The mailing address for Human Resources is P.O. Box 879, Clayton, NC 27528.

5. What kinds of benefits does the Town offer?: The Town of Clayton offers competitive pay rates, paid holidays, vacation, sick time, membership in the Local Government Federal Credit Union, and a Wellness Program. Qualified employees are also offered 401k/457 retirement plans and health insurance. For more details about this information, please visit our Benefits page.

6. Will someone notify me of the status of my application?: The Town receives many applications this process may take 30 – 45 days. Non-select email will be sent to individuals who are not selected and applicants who are selected should receive notification for interview.

7. Who do I contact if I am having issues with my application?: Please contact NeoGov Applicant Support Team from 9:00 am – 8:00 pm Monday through Friday at 855-524-5627.

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Little Creek Wastewater Transmission Project

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1. What roads will be closed/impacted due to this project?: Phase 1 will close John Street.

2. How long will the John St. be closed?: Phase 1 begins in May 2022 and is expected to conclude by Fall 2022.

3. Where can I find a map of the project/closure?

Below is the project map.

Notification_Map

4. Will there be traffic detours for the John St. closure?: There will be no detours for the John St. closure. John St. will be open to residents and emergency service vehicles only.

5. Will there be signage warning traffic of the John St. closure?: The contractor, J.F. Wilkerson, will be providing all traffic control devices.

6. How will the John St. closure effect residents?: Possible residential driveway access could be impacted as well as utilities. If necessary, the contractor and Town representatives will communicate directly with those impacted.

7. Can I drive on the closed road if I am a resident on John St.?: Yes. John St. residents are excluded from the closure.

8. Will emergency vehicles be able to access John St. in case of an emergency?: Yes. Emergency service vehicles are excluded from the closure.

9. Who is the project contractor?: J.F. Wilkerson.

10. Who is the point of contact from the Town?

If you have a question or concern, please contact the following Town Staff:

Shannon Poole - Construction Project Administrator

spoole@townofclaytonnc.org

Louis Duffie - Project Manager

lduffie@townofclaytonnc.org

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Mayor & Council

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1. Have you ever been to a Town Council Meeting?: They are open to the public but many times there's jargon that isn't always easy to understand! Here we try to explain the way meetings are handled and we define all those technical terms we use on a daily basis. If you still have questions about this information, please feel free to contact the Town Clerk for more details at 919-553-5002 or by email.

2. What is Extraterritorial Jurisdiction (ETJ)??: The extraterritorial jurisdiction or ETJ is the land area within a two mile perimeter area around the Town of Clayton corporate limits. The town enforces land development regulations (buildings and zoning) within the ETJ. For more information visit our Council 101 page to view a helpful guide.

3. Can I attend a Town Council meeting?: Of course! Each official meeting of the Town Council and its citizen boards and committees are open and any person is entitled to attend. The calendar of the Town Council and each advisory board is posted on the Calendar of Events. Want to know more about the boards? Go to our Advisory Boards page.

4. May I speak at the Town Council meeting?: You can always speak at Town Council meetings during the Public Comment session that comes at the very end of all Town Council meetings. Sometimes items are noticed as public hearings and during discussion of that item at the Town Council meeting, the Mayor will open that item up for public comment. At that time, you can come forward and speak. We ask that you state your name and address for the record.

5. What are the duties of the Mayor and Council?: Your Mayor and Town Council members serve 4 year terms and some of their duties include establishing a tax rate, adopting a budget, setting policies for municipal services, passing ordinances to regulate behavior and making appointments to boards and committees. To learn more about what your Mayor and Town Council members do, visit our Council 101 page to view a helpful guide.

6. What are Evidentiary Hearings?

Evidentiary hearings are used when boards are considering applications for a Subdivision or Special Use Permit. Evidentiary hearings, also known as a quasi-judicial hearings, are different from other public hearings in that they resemble a court hearing where testimony is presented and the Town Council acts like a court of law. Evidentiary hearings are much more formal procedures, requiring anyone who speaks to be sworn in. And during these hearings, Town Council can only consider credible evidence, not hearsay.

If you'd like to know more, visit our Council 101 page to view a helpful guide.

7. What are the minutes?: The minutes are the official legal record of the meeting and include all actions taken and summarize the discussion that lead up to those decisions. Sometimes particular comments are included, however, it's not a transcript of the entire meeting. The Town Clerk keeps the minutes for the Town Council meetings and makes them available online on our CivicWeb Public Portal. If you'd like to learn more about minutes, visit our Council 101 page to review a helpful guide.

8. What is an agenda?: It's the list of items that will come before the Town Council or other boards and committees. You can access agendas for the Town Council meetings on our CivicWeb Public Portal. You can access agendas for other boards and committees there, as well. For a quick reference to some of the terminology used on agendas, visit our Council 101 page to peruse a helpful guide.

9. How does the Town annex property?

Up until 2011, the Town could initiate annexations, but today there are only two ways your property can be annexed into the Town of Clayton - if the General Assembly of the State of North Carolina initiates the annexation or if you petition for the annexation yourself. 100% of the property owners asking to the be annexed must sign the petition. Annexation into the Town means your property can now receive Town services, like water, sewer or police protection and would mean paying the Town fees and taxes associated with those services.

For more on how property can be annexed into the Town of Clayton or how you can request to be annexed into the Town, visit our Council 101 page and review our helpful guides.

10. Is there a history of all annexations for the Town of Clayton?: To see a history of properties that have come into the Town of Clayton limits, visit our Council 101 page and review the history of annexations.

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Outages

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1. When should I call to report an outage?

When someone calls to ask how long it will take to get power back on, the honest answer may be, "We don't know yet." During severe weather, an increase in phone call volume can divert important resources, so we encourage you to give our crews time to respond to an outage before you report it to our Operations Center at 919-553-1530 because they most likely already know about it. In severe emergencies, the Town of Clayton will open up its Emergency Operations Center at Fire Station 1, where our network of police, fire, utility and streets crews gather information about conditions throughout Town and dispatch crews quickly and efficiently. Our local Clayton Public Power team is always ready and can also call on our network of Public Power cities across North Carolina if we need even more back-up.

Our all-hours number for Town of Clayton Power Emergencies is 919-553-1530. You can talk to a real person about your outage or downed lines.

If you have Duke Energy Progress power, they have an automated call line: 800-419-6356.

2. How does the Town find out about outages?: The Town of Clayton has an automated system that alerts our Electric Department whenever the power goes out. That automatic alert is sent to crews and they begin to respond before most people can even pick up their phone to report the outage. It does take our electric crews time to arrive at the scene, especially if road conditions are bad, but they work quickly to determine the cause and safely begin repair work. That's one of the benefits of being on Clayton Public Power: our crews are local, right here in Clayton, ready and waiting to respond.

3. Why do ice storms cause outages?

Ice and snow storms lead to a build-up of ice on power lines and trees. The weight of that ice can cause limbs or even entire trees to fall onto power lines, causing outages.

If your power goes out temporarily, give it a few minutes to see if it comes back on. If it is a prolonged outage, please report the outage to the Town of Clayton by calling 919-553-1530.

Being prepared and planning ahead are critically important in remaining safe during storms. NC Public Power communities have several tips to help:

How to Prepare

Stock up on non-perishable food, medicine, baby supplies and pet food.
Purchase bottled water: 1 gallon of water per person per day.
Gather emergency supplies, such as flashlights, battery-operated radios, extension cords and emergency generators, and purchase extra batteries.
Monitor official weather bulletins.
Keep extra cash on hand.
If a family member uses life-sustaining medical equipment, develop an emergency plan for generating power or plan to relocate.

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Parks & Recreation

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1. How do I register for a class, program, or athletics event?: You can register online here or visit the Community Center.

2. Where is the Clayton Community Center?: The Community Center is located at 715 Amelia Church Road, at the corner of Amelia Church Road and Shotwell Road.

3. What amenities does the Community Center offer?: The Community Center has an indoor walking track, full basketball gym, multipurpose room, art and pottery classroom, and childcare space. We also have light free weights and a limited number of elliptical and stationary bikes.

4. How do I join the Clayton Community Center?: To join the community Center you will need to stop by the front desk with a copy of your driver's license and a utility bill. Check out our membership page for more details!

5. What are the hours at the Clayton Community Center?: Monday through Friday, 7 am to 9 pm; Saturday, 8 am to 4 pm; and Sunday, 1 pm to 5 pm.

6. How do I know if I am a resident of the Town of Clayton?: All Town residents pay Clayton City taxes and receive utility bills from the Town of Clayton. Not all people with Clayton addresses are in the Town limits. There are numerous unincorporated areas of Johnston County that have Clayton addresses but are not in the Town of Clayton. Visit this map and enter your address to find out if you're in the Town of Clayton limits and service area. If you have any questions about whether or not you are a resident, please contact us at 919-553-5002.

7. Where can I find athletic schedules and other information?: Schedules, Rules, Coaches Information, and Field Conditions can be found at Quickscores.

8. Do I have to have a membership to take classes or participate in athletics?: No.

9. When is Open Gym time for the basketball court at Clayton Community Center?: Please check the monthly open gym calendar as times do vary.

10. How do I report a concern on a trail, park or greenway?: Please contact the Clayton Community Center with any concerns at 919-553-1550. If it is an emergency, please call 911.

11. I have a great idea for a program or class. Who should I contact?: Please contact the Program Coordinator at 919-553-1550.

12. How can I volunteer with Parks and Recreation?: We are always looking for volunteers for special events, work in the community garden, coaching and more. Please fill out the volunteer form (PDF).

13. Does the Town of Clayton have a Swimming Pool?: At this time, the Town does not operate any swimming pools.

14. Does the town have a dog park?: Yes, the Town has a Dog Park across from East Clayton Park at 2027 Glen Laurel Road.

15. How do I sponsor a ball team or special event?: We would love to talk with you about sponsoring a ball team or event: please contact the Community Center at 919-553-1550.

16. How do I rent a ballfield or basketball court?: Fields and courts are available for rentals around Clayton. For availability and information, please contact our Athletic Supervisor at 919-553-1551.

17. Can I reserve a picnic shelter?: Yes, Picnic Shelter Rentals are available at All-Star, Community Park and East Clayton Community Park. Contact the Community Center for availability and information at 919-553-1550.

18. Where are the Tennis Courts in Town?: There are six tennis courts at Clayton Community Park on Amelia Church Road.

19. Where are the parks and trails in town and how long is each trail?: Parks and trails are marked on this map (PDF).

20. Why are bathrooms sometimes closed?: During the winter months, water is turned off in some of the park facilities to prevent the pipes from freezing.

21. Are alcoholic beverages permitted in parks?: No.

22. Can I fish in the pond at Clayton Community Park?: Fishing is allowed with a current NC Fishing license. Chemicals are occasionally added to the pond for weed control, therefore we require fishermen to catch and release.

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Parks & Recreation - Camp Clayton

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1. When can I register?

Clayton Residents may register for Camp on Monday, April 12, 2021 at 8 am.
Non-Residents may register for Camp on Monday, April 26, 2021 at 8 am.

2. How can I register?: You can register online via our RecDesk website or in-person at the Clayton Community Center Front Desk, 715 Amelia Church Road. Please note that over the phone registrations will not be accepted.

3. What is the registration deadline?: The 2021 deadline to register for Camp Clayton is Friday, May 21, 2021.

4. What are the Camp Clayton dates and times this year?: Camp Clayton 2021 will run Monday to Friday from 7:30 am to 6 pm for 8 weeks. The first day of camp is Monday, June 7 and the last day is Friday, August 6.

5. How much does Camp Clayton cost?: For Clayton Residents, the weekly cost to attend Camp Clayton is $120 per camper. For Non-Residents, the weekly cost is $180 per camper. There will be no deposit or registration fee collected in 2021.

6. What is the payment schedule?: Payment is due in full at the time of registration.

7. What is Camp Clayton doing to help prevent the spread of the COVID-19 virus?

All Town of Clayton Parks and Recreation programs and camps are following the most current and up-to-date North Carolina Department of Health and Human Service COVID-19 requirements, Centers for Disease Control and Prevention (CDC) recommendations and Town of Clayton safety procedures.
Camp Clayton has adopted updated cleaning, social distancing, symptom monitoring, contact tracing, and sanitizing procedures.
Participants will be placed in groups of 20 campers or less. Per safety guidelines, groups will not mix during camp day.
Facial mask policies will follow the latest safety recommendations. Currently, masks are mandatory and must be worn by all Camp staff, campers, and anyone utilizing the camp facilities.

8. What happens if my camper, another camper, or staff member contracts COVID-19?

Camp Clayton will follow the most current and up-to-date guidance released by the Centers for Disease Control and Prevention (CDC) and North Carolina Department of Health and Human Services (NCDHHS). With the dynamic nature of this pandemic and virus, this information is subject to change and will be updated as soon as possible. Please be patient with us as we updates at the same time you do!

In the event that a current Camp Clayton camper or staff has tested positive for the COVID-19 virus, camp will close for 24 hours and all areas of the facility will be sanitized. The Town of Clayton Human Resource Department and the Johnston County Public Health Department will also be notified. Contact tracing will be led by the Town's Safety Office.

Exposed participants will quarantine for at least 14 consecutive days and will not be admitted back to Camp Clayton until they have received handwritten notice from the pediatrician.

9. What’s new with Camp Clayton this summer?

Smaller overall camp size and the use of a new facility to promote group social distancing
New Game Room at the Clayton Community Center with pool, air hockey, foosball, and carpetball
Giant outdoor fans to beat the summer heat and make outdoor playtime more comfortable
Disc golf baskets in the back field for those wanting to try a new sport
Brand new weekly themes and assemblies
Easier registration, payment, and document submission through RecDesk registration software; please be sure to set up your account on our RecDesk website or contact the Clayton Community Center Front Desk to reset your account password

10. Are there any half-day camp alternatives to Camp Clayton?

Yes! The Clayton Parks and Recreation Department is planning several fun, special interest camp programs this summer. Most are half-day camps that will focus on programs such as:

Tennis
Nature
Art
Pottery
Theater
Science, technology, engineering, and mathematics (STEM)

11. What is the refund policy for Camp Clayton?

100% refunds will be granted if requested prior to the deadline of Friday, May 28, 2021
All refund requests must be submitted to Stephanie Woods via email
Refunds will not be given for missed days, vacations, sickness, or any other unplanned emergencies
In the event that there is a COVID-19 outbreak through Camp Clayton in which the facility needs to be temporarily closed, prorated refunds will be given

12. What is the Town of Clayton's Tax Identification (ID) Number for Camp Clayton?: The Camp Clayton Tax ID is 56-6001203.

13. What does my camper need to bring to camp every day?

Campers must bring:

Multiple face masks
A backpack
A lunch
2 snacks
A refillable water bottle
Wear comfortable clothing and shoes for indoor and outdoor play
A towel and swimsuit will be needed on Water Day
Sunscreen may be packed and used but campers must be able to put it on themselves
An extra set of clothing for accidents, spills, and messes

Additional considerations include:

Please make sure all belongings are clearly marked and labeled
Campers will not have access to a refrigerator or microwave. Do not bring money (cash, coin) for vending machines.
This is a device free camp; please leave toys, electronics, and technology at home
The Town of Clayton is not responsible for lost or damaged items/money/electronics/etc.

14. Are there discounts available to families?: At this time, we do not offer discounts. Registration is on a first-come-first-serve basis.

15. Will the campers be divided into groups by age?: Yes! Campers will be placed into groups by age. This allows for all campers to participate in appropriately paced activities with similarly aged peers. Additionally, Camp Clayton will utilize both the Clayton Community Center and the Clayton Middle School to house the groups.

16. Where do the campers get dropped off and picked up each day?

At the Clayton Community Center, drop off and pick up will be directly in front of the building. Look for the A-frame, check-in table and Camp staff.
Please have your laminated Drop Off/Pick Up Number clearly visible in the windshield to limit contact and touchpoints.
A staff member will be overseeing drop off from 7:30 to 9 am. If you arrive after this time, you will need to park and walk your child inside and check in with the Camp Director.
A staff member will be overseeing pick up from 4:30 to 6 pm. Late fees will apply if your camper(s) is not picked up by 6 pm.
Only those indicated as an Authorized Pick-Up Person on camp FlexForms will be allowed to sign-out the camper(s). Bring a photo ID for pick up and drop off.

17. What are the qualifications and trainings for the summer camp staff?

We follow the standards set by the American Camp Association for Camp staff screening and training
Camp staff are at least 16 years of age
All camp staff are CPR, First Aid, and AED certified
All camp staff are thoroughly background checked and drug screened
All camp staff attend 20 hours of mandatory training on various topics including:
- Camp policies
- Safety training
- Facilitating games
- Behavior management
- Learning how to successfully work with children of varying ages and abilities

18. What can I do if Camp Clayton fills up?

Here are your options:

You may put your child(ren) on the Camp Clayton waitlist. While there is no guarantee that a spot will become available, it doesn't hurt to place your camper on the waitlist as some participants drop out of camp prior to the Monday, May 17, 2021 deadline. If your child is selected off the waitlist, you will be contacted via email and phone by the Recreation Program Coordinator. You will have 24 hours following notification to complete the registration process and make payment in full before the next participant on the waitlist is contacted.
You may enroll your camper into a half-day Specialty Camp with the Clayton Parks and Recreation Department. Registration for Residents begins on Monday, April 12 at 8 am. Registration for Non-Residents begins on Monday, April 26 at 8 am
You may seek an alternative camp experience with another local resource.

19. What are the weekly themes and assemblies this summer?

Overall Theme: Camp Wayback

Time Travelers Welcome! This summer, step into our time machine for the ultimate exploration experience. We'll adventure through world history, stepping into a new and immersive time period each week, with diversions ranging from active to artistic. The past has so much to teach us, and our future is bright!

Week	Theme	All Camp Assembly Wacky Wednesday	Choose Your Own Thursday
1	Dinosaur Detour	Dino-Mite	Walk Thru Jurassic Park
2	Party at the Pyramids	Hello Mummy!	Walk Like An Egyptian
3	Knights of the Round Table	Knights, Wizards and Dragons	Quest for the Royal Goblet
4	The Oregon Trail	Pioneering Spirit	River Crossing
5	Sailing with Vikings	THOR-pedo	Swedish Fish
6	Dynasties of China	Let's Get Down To Business	Great Wall of China
7	Ancient Greece	It's All Greek To Me	Olympic Games
8	Futuristic Fun	Aliens vs. Robots	To Infinity and Beyond

20. What if my question wasn't answered?

For questions concerning Camp, please contact Joni Hubble-Zeneberg, Recreation Program Coordinator at 919-553-1550, ext. 2 or email Joni.

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Parks & Recreation Membership

Show All Answers

1. What’s the difference between a resident and a non-resident?: A Clayton address doesn't automatically make you a Town of Clayton resident. There are many unincorporated areas of Johnston County with Clayton addresses. Clayton residents are people living in the Town limits of Clayton, who pay both Johnston County and Town of Clayton taxes. Go to this map and type in your address to see if you live inside Town of Clayton town limits/service area. When you register, we'll ask you to please show proof of your address with such things as a utility bill or driver's license.

2. Why are the rates changing and why do residents get free memberships and cheaper program rates?

Every year we analyze our pricing to make sure we're offering fair prices, staying competitive with the area's market, helping cover costs and creating equity for tax-paying Town residents and non-residents. All across the country, prices for things such as instructors, materials, uniforms, etc., are increasing. The Parks and Recreation Department has never made a profit from fees, meaning what we charge for memberships, classes, programs, rentals and athletics do not cover the costs of our entire budget.

Most of our budget is supported by Town taxes. So, we have to find the balance in what we charge, knowing that whatever gap is left over after we collect fees is made up by the taxes paid by Town of Clayton residents. While what we spend outweighs what we bring in from fees, Town leaders know investing in Parks and Recreation facilities and programs improves Clayton's quality of life and contributes to property values by creating an attractive, healthy, and active community.

We work hard to maintain great parks, organize year-round athletics, host special events, offer after-school and summer camps, and ensure people of all ages have a wide variety of ways to get active, learn new skills, encourage teamwork, build community and… have fun! If you have any questions about the changes, email us.

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Planning - Frequently Asked Questions

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1. What new projects or developments are happening in Clayton?: To see what new projects and developments are happening around town, visit our Projects and Development page.

2. I think my neighbor or someone is violating Town rules. How do I ask about this or report this?: If you think someone is violating the rules of the town, you can contact the Code Enforcement Division of the Planning Department at 919-553-5002 or visit the Code Enforcement section for more information on code enforcement violations.

3. Where can I find the agendas for upcoming public meetings?: To link to the agendas/minutes for upcoming meetings for Town Council, the Planning Board or the Board of Adjustment, visit our Boards and Commissions portal.

4. What is a greenway?: A greenway is a linear park, a non-motorized transportation route, or an open space conservation area that provides passive recreational activities, pedestrian trails, and/or bicycle trails. Greenways connect residential areas with public parks, public libraries, and other destination points.

5. What is the population of the Town of Clayton?: To learn more about the population of the town and other interesting facts, visit our Demographics page.

6. What is an easement?: An easement is the right to use property owned by another individual for specific purposes or to gain access to another property. Easements may be used for the construction of utilities, roadways, greenways or conservation areas.

7. Can I as homeowner do my own construction work?: In most cases NC State laws pertaining to contractors allow homeowners to obtain permits and perform construction work on their personal home. Please contact Engineering and Inspections for more detailed information.

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Planning - New Businesses

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1. What do I need to do to start or move a business?: Your first step is to contact the Town of Clayton Planning Department to determine what your process will be. We are excited to have your business in Clayton and look forward to helping you navigate the process.

2. What if I want to run my business out of my house?: Running a business from your home is called a home occupation which is regulated by the Town of Clayton. Since there are different types of home occupations, please contact the Planning Department to determine the process you will need to follow.

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Planning - Permitting & Application Processes

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1. How do I get building permits?

The Town of Clayton Engineering and Inspections Department is where you can get most Town permits. You can contact Engineering and Inspections at:
111 E 2nd Street
Clayton, NC 27520
Phone: 919-553-5002
Fax: 919-553-1720

Often, the first step to getting a Building Permit is a Zoning Compliance Permit to ensure the proposed work meets the requirement of the Unified Development Code. If this is the case, you'll need to apply for a Zoning Compliance Permit before any building permits can be issued. Visit the Planning Department Permits and Applications page to learn more.

Remember!! If applying for both a Zoning Compliance and a Building Permit, turn in the applications at the same time to the Planning Department. Then, when the Zoning Compliance Permit is approved, staff will pass on the Building Permit application and a copy of your Approval to the Building and Inspections Department. This saves you time!

2. What do I need to put a shed, fence, deck, pool, or house addition on my property?

First, you must receive a Zoning Permit from the Town of Clayton Planning Department. Failure to receive a Zoning Permit is considered a Zoning Violation and can result in a warning letter and possibly fines, so please don't forget this step!

The Planning Department will work with you to make sure the project will not encroach into any easements and meets all setback requirements, as well as any other Code requirements. Please contact the Planning Department to begin the process.

3. What is a Zoning Compliance Permit and do I need one?

A Zoning Compliance Permit is required for:

Most construction projects
New businesses or uses
New/changed business locations
Fences, sheds, pools, and house additions

A Zoning Compliance Permit allows staff to review a request for consistency with the Unified Development Code and ensure that a use is allowed in the location proposed. Contact the Planning Department for more information.

Resources

To download application forms visit the Permits and Applications page
Access the Unified Development Code

4. What's the difference between a Zoning Permit and a Building Permit?: Most development is regulated under two different codes: the zoning code (Unified Development Code) and the Building Code. Receiving a Zoning Permit (Zoning Compliance Permit) is generally the first step in the development process, followed by applying for and receiving a Building Permit.

5. What is the process to renovate or expand an existing commercial building?: Before renovating a building, you should contact the Town of Clayton Engineering and Inspections Department to determine what permits are necessary. To expand a building, you will need to obtain permits and may need to go through the site plan approval process. To begin the process, please contact the Planning Department at:
111 E 2nd Street
Clayton, NC 27520
Phone: 919-553-5002
Fax: 919-359-1720

6. What are the rules for temporary signs?

Temporary signs include banners, flags, balloons and other types of signage which will be used on a temporary basis. Temporary signs are subject to the rules and regulations of the zoning code (Unified Development Code - see Section 155.403) and require a temporary sign permit.

For a copy of the application visit the Permits and Applications page, or contact the Planning Department for more information and assistance.

7. How are signs regulated?

To help preserve the character of our town by keeping it neat and clean, the Town of Clayton regulates signs through its Sign Ordinance. The Ordinance allows temporary signs to be placed on properties that are for sale, rent/lease, or where an activity is taking place. Signs placed at other locations, such as those on other properties or street right-of-ways, directing attention to the sale or activity, are not permitted.

All permanent signs and most temporary signs must be approved and permitted by the Town. The Sign Ordinance can be found in Section 155.403 of the Unified Development Code (UDC).

Resources

View the UDC
Download an application on the Permits and Applications page

8. How much does a permit or application cost?: To see the Town's Comprehensive List of Fees and Charges visit the Taxes and Fees page. Permit and application fees are also shown on each permit application. To access the application forms, visit the Permits and Applications page.

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Planning - Zoning & Land Use

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1. What is zoning?: Zoning is a device used by local governments to regulate the use and development of land for the purpose of promoting the health, safety, morals, and general welfare of its citizens.

2. How do I know what zoning district my property is in?: The Planning Department maintains the Town's Official Zoning Map and can help you determine your zoning district. To view the map, visit the Maps and GIS page.

3. What is the extraterritorial jurisdiction or ETJ?: The extraterritorial jurisdiction or ETJ is the land area within a 2 mile perimeter area around the Town of Clayton corporate limits. The Town enforces land development regulations (buildings and zoning) within the ETJ. To view a map which identifies the Town limits and its ETJ, visit the Maps and GIS page.

4. How do I know if I am in the Town Limits or Extraterritorial Jurisdiction (ETJ)?: Access the Planning Department's Maps page, where you can view a map that shows the Town Limits and ETJ boundaries.

5. How can I find an address for my property?: If you don't know the address of your property, contact the Planning Department. We can help you determine the address, or assign one if needed.

6. Do the Town’s zoning regulations apply to me?: If you are located within town limits or within the Town's Extraterritorial Jurisdiction (ETJ), zoning regulations of the town apply to you. To view a map which identifies the town limits and its ETJ visit the Maps and GIS page.

7. What is allowed in each zoning district?

First determine your Zoning District by viewing the Town's Official Zoning Map, or by contacting the Planning Department. Then, visit Section 155.202 of the Unified Development Code (UDC), "Permitted Land Uses," for details on uses permitted on that property. For a definition of each type of use in the chart, and some additional standards, go to Section 155.300 of the UDC, "Use Interpretation".

View the UDC, or you can contact the Planning Department for help determining allowed uses.

Remember that before building or placing a new use on the property, you must receive the appropriate permits and approvals. Contact the Planning Department to discuss this process.

8. What are my building setbacks?: Building setbacks are based on your Zoning District and sometimes, on what subdivision you are located in or whether or not you are in an Overlay District. It is recommended that you contact the Planning Department to determine your setback requirements.

9. How do I get a survey of my property?: You will have to hire a private surveyor. The Town of Clayton does not provide property surveys. Any information provided by the Town or Johnston County, including GIS information, is intended for reference purposes only.

10. Where can I put my fence?

First, you will need to get a zoning permit (zoning compliance permit) from the Town of Clayton Planning Department. Planning Department staff will help you determine the location for your fence and make sure you do not encroach into any easements or buffer areas.

Also, if you build a fence on the property line, it becomes shared property between you and your neighbor(s). Please note that unless you have recently had your property surveyed, your estimate of the location of the property line may be off by a few inches.

Not every type of fence material is permitted - talk with staff to confirm that the type of fencing you want to put up, and the desired height and location, is permitted.

11. Where can I find a zoning or other Town map?: The Planning Department is responsible for most town maps. Please visit the Department's Maps and GIS page for a complete list of maps available to download.

12. Where do I find out about restrictive covenants and other deed restrictions?: These types of restrictions are a civil matter and do not involve the town. You should check the deed of the property in question for information on restrictions. Any further questions should be directed to your attorney.

13. Can I subdivide my property?: Depending on the size of your property and the zoning district your property is located in, you may be able to subdivide your property. Since subdividing a property can be a complicated process, please contact the Planning Department for more information and assistance.

14. What is a subdivision?: A subdivision occurs when a parcel of land is divided from a larger area. The purpose of a subdivision is to split a large tract of land into smaller ones that are easier to develop and can be developed independently of one another to increase growth and maximize the use of space.

15. What signage can I put on my property or my business?

All signs are subject to the rules and regulations of the zoning code (Unified Development Code) and require a sign permit. For a copy of the application which includes the formula for calculating the amount of signage you can have, visit the Permits and Applications page.

You can also contact the Planning Department for help in determining the signage that will be permitted on your property or business.

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Police FAQs

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1. How do I get the Police to respond to my home?: Dial 911. The Clayton Police Department is dispatched by telecommunicators at Johnston Central. If a police response is needed, dial 911 and give your information to the telecommunicator you speak with and they will send the police to your home.

2. How do I report an Animal Complaint?: Dial 911. The telecommunicator will dispatch Animal Control to your complaint.

3. How can I apply for a job with the Clayton Police Department?: All of our jobs can be found here. If the job you are looking for is not listed there, please keep checking back as all of our job vacancies, including those for our police department, are listed on this web page.

4. How can I get a copy of a police report?: You may pick up a copy of the report the next business day following the reporting of the incident at the Clayton Police Department located at 315 E. Second Street between the hours of 8:00 AM and 5:00 PM Monday through Friday. It may, however, take between 3-5 business days before accident reports are available. You may also get a copy of the most recent motor vehicle accident reports online: View here.

5. How can I get a copy of my local criminal record?: The Clayton Police Department does not and cannot provide this service. Criminal record information may be obtained at the Johnston County Courthouse from the Clerk of Superior Court. The courthouse is located at 207 East Johnston Street, Smithfield, NC. Cost is $25 and is available Monday through Friday 8 am to 5 pm

6. Where do I go to get fingerprinted for my job?: The Clayton Police Department does not and cannot provide this service. Fingerprints may be obtained at the Johnston County Sheriff's Office located at 207 East Johnston Street, Smithfield, NC. Please call and make an appointment 919-989-5010.

7. Suppose I remember something I forgot to tell the officer?: If you need to have additional information added to the report, you may call 919-553-4611 and ask to speak with an officer. The information will be given to the reporting officer to be added to the original report. If you prefer to talk to the officer who took the initial report you may call 919-553-4611 and ask to speak with that officer. If they are on duty they will be instructed to return your call. If they are off-duty you can leave them a message and they will return your call when they return to work. You should be aware that this may take several days for your call to be returned or additions to be made, depending upon their work schedule.

8. How can I get my property back?: The police department only receives property in three ways: evidence, found property, and confiscated property. Property may be claimed at the police department Monday through Friday from 9:00 AM till 4:00 PM by appointment only. Call to schedule your appointment. In order to claim property you must have current picture ID. There must be sufficient supporting information to prove ownership of any property to be claimed. Property collected as evidence can only be claimed with a court order which is obtained from court after the case has been tried. You may call 919-553-4611 if you have questions about claiming property.

9. What can I do with old prescription drugs or medicine?

We all have old prescriptions lining our medicine cabinet or random pills in our bathroom drawers that we can't quite remember the name of. You might think it's smart to hold on to them just in case, but those drugs you're letting languish in your home could lead to addiction, be swallowed by a child or grandchild, make someone sick because they're out of date, or even harm the water supply when you flush them down the drain.

Now the Clayton Police Department is making it easy for you to get rid of those drugs - just drop by the Clayton Law Enforcement Center at 315 East Second Street and drop them in the drug disposal box right in the lobby. No questions asked! No paper work to fill out! You can come by any time 8 am to 5 pm, Monday through Friday.

Although legally prescribed drugs serve a useful medical purpose, they can be deadly if they get into the wrong hands and are misused. Cleaning out medicine cabinets and safely disposing of old prescription and over-the-counter drugs can save lives.

The types of drugs that people have dropped off include common over-the-counter medications, such as acetaminophen and NyQuil as well as Ben-Gay cream, vitamins, suppositories, and caffeine pills. The most frequently surrendered controlled substances include Alphamethadol, Codeine, Hydrocodone, Morphine, Oxycodone, Ketamine, Testosterone, Alprazolam, Clonazepam, Prozac, Valium, Ritalin, among thousands of other pills.

The disposal box is intended to make the community safer, prevent potential misuse and to protect the environment. The only items that can't be dropped in the box include syringes and liquids.

10. Can my civic or child’s group tour the Police Department?: The police department does offer community outreach programs through our Community Policing Officers. Please call 919-553-4611 to discuss what we can do for you!

11. Who do I call to have a child restraining system (car seat) inspected?: The police department does offer this service. An officer will spend about 30 minutes with you covering basic safety information and teaching you how to properly inspect your car seat. Please make sure to bring your car manual and car seat manual. Please call 919-553-4611 to schedule an appointment.

12. How do I pay parking ticket?: Parking tickets can be paid at Town Hall, located at 111 E Second Street, Clayton, NC. Please visit Customer Service (where utility bills are paid) Monday through Friday from 8 am to 5 pm You may mail in your ticket payment using the instructions on the ticket.

13. Who do I call if someone is selling door-to-door without a permit?

If you want to report a solicitor call 911. Anyone selling or peddling products door-to-door must obtain a Peddler, Solicitor, or Transiet Vendor Cover Image $50 permit. Not only that, they must provide valid IDs and go through a criminal background check. No one with any felony convictions, sex offenses, drug or fraud charges in the last 10 years will be allowed to get a permit. And even if someone is approved for a permit, it's only good for 30 days and must be renewed for another $25.

The picture to the right is the ID issued by the Town of Clayton Police Department. If the person at your door does not display an ID like this one - they do not have the required permit to sell in the Town of Clayton. The police have also begun to add the expiration date to this ID badge so be sure to check for that.

You may also request to see the actual permit. The sales person is required to have it with them. Some people have reported that sales people are displaying letters that claim to exempt them from our permit process. The Town of Clayton Police Department nor the Town issue any such type of exemption letters.

No one can solicit at homes before 9 am or after 8 pm.

If someone knocks on your door selling something, you can ask to see their identification badge and permit issued by the Clayton Police Department. If they refuse to show their badge or become aggressive, threatening or intimidating, close your door and call 911. Keep any printed information the salesperson may have given you and write down a description of the person, their vehicle or where they were headed.

Wondering if your girl scout or boy scout now will need to get a permit to sell their cookies or popcorn? They don't. Town Council made an exception for anyone operating for educational, religious, charitable or non-profit purposes.

You can check out the ordinance by clicking here.

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Public Services - Cemetery

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1. I need to buy rights to a cemetery plot/grave, what is the first step?: If you have questions about our cemeteries, need information about existing plots, or would like to purchase a plot, please schedule an appointment by calling 919-553-1530 to schedule an appointment at the Town's Operations Center at 653 NC Highway 42 W. An additional appointment can be made to visit the cemetery with our staff to view the site or sites.

2. What is the cost for a grave?: The cost is $1,200 per grave.

3. What is the cost to open and close a grave (interment)?: The cost is $900 to open and close it upon interment. The $900 for opening/closing must be paid in full before a standard interment. Costs vary for Sunday and/or holiday internments and for cremains internment.

4. When I have selected the plot/grave(s) that I wish to purchase a license for, how can I pay for it?: Payment for a plot or grave is accepted only at 111 E 2nd Street, in Town Hall. For more information, refer to Cemetery Ordinance 92.01.C.

5. Will I get a license for my plot/grave?: All persons desiring to purchase a use license for cemetery lots in the town cemeteries shall apply to the Cemetery Official, as appointed by the Town Manager, who, upon approval and payment of the price fixed for each cemetery lot, shall cause the use license therefore to be executed to the purchaser. Cemetery Ordinance 92.01.A.

6. Will each grave be marked with a permanent marker?: The Town provides a footstone for each grave that includes the name, birth year and year of death for the deceased. Headstones are permitted. Flush monuments are required in sections A, B, C, D, E, I, J and K of Maplewood Cemetery and all of Forest Hills Cemetery. There is no fee for getting a permit to place a monument.

7. Can I transfer this property to another person or persons?: To transfer a use license, the original purchaser must complete a transfer of cemetery lot form. The transfer of cemetery lot form must be approved by the Cemetery Official. Further, the transfer of use rights for a cemetery lot shall be complete when (a) a transfer of cemetery lot form is executed by the transferring party and approved by the Cemetery Official and (b) a use license for the lot is issued to the transferee by the Cemetery Official. Cemetery Ordinance 92.01.B

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Public Services - Inspections

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1. Where is Engineering and Inspections located?

Engineering and Inspections is located at:
111 E 2nd Street
Clayton NC 27520

We are inside Town Hall/The Clayton Center on the 2nd floor of the Government Services Building.

2. What are hours of operation for Engineering and Inspections?: Our hours of operation for Engineering and Inspections are 8 am to 5 pm, Monday through Friday. Permits are not issued after 4:30 pm.

3. Why do I need a permit?: The purpose of a permit is to enforce minimum consistent requirements of nationally recognized good practices by providing a reasonable level of life safety and protection of hazards to all parties involved.

4. When is a permit required?

Building Permit Required

No person or corporation shall locate, erect, construct, enlarge, alter, repair, demolish or relocate any building, or change the type of occupancy without first obtaining the required permits for the specific work from the Inspections Department having jurisdiction.

Building permits are not required for:

Nonstructural work where costs is less than $15,000 in any single-family residence.
Farm buildings outside the jurisdiction of any municipality.
Residential accessory structures where no dimension exceeds 12 feet.
The replacement of windows, doors and exterior siding in residential structures.
The replacement of pickets, railings, stair treads, and decking of residential porches and exterior decks.

Electrical Permit Required

An electrical permit is required for the installation, extension, alteration, or general repair of any electrical wiring, devices, appliances, or equipment except that in any one or two-family dwelling units a permit shall not be required for repair or replacement of electrical lighting fixtures or devices, such as receptacles and lighting switches having the same voltage and the same or less amperage.

Plumbing Permit Required

A plumbing permit is required for the installation, extension, relocation, replacement or general repair of any plumbing system. Plumbing permits shall not be required for minor repairs or replacements of plumbing fixtures provided such repairs or replacements do not disrupt the original water supply or the waste and ventilation system.

Replacement of Water Heaters

No permit shall be required for replacement of water heaters in one- or two-family dwellings, provided:

The energy use rate or thermal input is not greater than that of the water heater which is being replaced.
There is no change in fuel, energy source, location, routing or sizing of venting and piping.
The work is performed by a licensed plumbing contractor.
The replacement is installed in accordance with the current edition of the North Carolina State Building Code.

Mechanical / HVAC Permit Required

Mechanical / HVAC permit is required for the installation, extension, relocation, replacement and general repair of any heating, air-conditioning or venting system.

5. How do I determine what costs to include on my building permit?

The following represents typical examples of costs to be included on Building Permit Applications:

Design and costs associated with construction plans and specifications
All building construction costs, including soil exploration, excavation, backfill, compaction, shoring deep foundations and shallow foundations
Fixed or built-in equipment, including mechanical, electrical and plumbing (including kitchen equipment, elevators or lift equipment)
Special inspections and structural tests
Interior and exterior finishes
Fire protections systems
Graphics/signage

Costs in place: including material, labor and equipment.

6. I have a Clayton address, so do I come to the Town Clayton for my permit?: Although you may have a Clayton address, we only cover the areas inside the city limits of Clayton and the Town's Extraterritorial Jurisdiction (ETJ). If you are unsure whether you are inside the city limits, contact our office prior to coming in and we'll be glad to let you know which jurisdiction you are in.

7. What items are required when permitting a New Single Family Home?

A completed permit application for a single-family home.
A site plan meeting all of the specification listed in the Site Plan Requirements.
Two sets of plans detailing the work to be performed. The building plans shall detail the construction in accordance with the Residential Plan Submittal Requirements as it applies to the particular project.

8. I am the owner of my home and live in the home. Am I allowed to be my own contractor of work that I would like to have done?: Yes. As long as you own the home and don't rent it out, you can serve as your own contractor. There is one stipulation: you will need to live in the home for one year after the work is completed.

9. When must work be done by a licensed contractor?

Building Contractor Required

A general contractor licensed in North Carolina must perform all work where the construction cost is in excess of $30,000. Any person who is paid to manage a project where the construction cost is in excess of $30,000 must be a licensed General Contractor. An unlicensed contractor may perform work where the cost is $30,000 or less. Any person may act as their own general contractor for construction of a home, addition or accessory structure if they own the land and will personally occupy the structure for 12 months after completion.

Plumbing, Heating, Air Conditioning & Sprinkler License Contractor Required

A licensed plumbing, heating and air conditioning contractor is required to alter, replace or relocate plumbing or heating and air conditioning. Homeowners may perform their own plumbing or heating work if they own the land and will personally occupy the structure.

Electrical Contractor's License Required

A licensed electrical contractor is required for all installation, construction, maintenance or repair of electrical wiring, devices, appliances or equipment. Homeowners may perform their own electrical work if they own the land and will personally occupy the structure.

10. When does my work need to be ready for inspection?: The work needs to be ready the day that you call to schedule the inspection.

11. Does someone need to be on job site to meet inspector?: For New Construction, this will be at the inspector's discretion. If the home is occupied, someone will have to be home. Our inspectors will not enter into an occupied home without a homeowner or contractor.

12. I have a reinspection fee. Do I need to pay this before I can get my next inspection?: Yes. Reinspection fees will need to be paid prior to scheduling your reinspection. Our online system is available to assist with this.

13. How long does your office keep records of the Permit/Inspections for jobs?: Per the Retention Table established by the North Carolina Division of Historical Resources Archives and Records Section, we are obligated to keep records for only six years.

14. I have a storage building that I want to add receptacles and lights in do I need a permit?: Yes. A permit is needed for any electric work.

15. I need to speak to an Inspector what time are they are the in the office and in the field doing inspections?: The Inspectors are in the office from 7 to 8 am and 3 to 4 pm. They are in the field from 8 am to 3 pm.

16. How can I find out what time the inspector will be at my job?: Call Our Inspection Department at 919-553-5002 by 4:30 am the day you call in your inspection, and you'll be connected with the inspector voicemail. He will be able to provide an estimated time based on his workload for that day.

17. Is a permit required for a retaining wall?

Retaining walls require a permit and engineering when:

They are vertically above 4 feet
Supporting a structure
Crosses a property regardless of height

Residential permit application, plot plan showing the retaining wall and 2 copies of engineered plans are required for permitting.

18. When does a permit expire?: Permits expire six months (180 days) after issue date if no work has commenced. Permits also expire when work has started but discontinued for twelve months (365 days) from the last inspection date.

19. How do I schedule an inspection?

The Clayton Engineering and Inspections Department handles inspections. All building inspections other than zoning inspections (site development and landscaping), which are done by the Planning Department, are done by the Engineering and Inspections Department. In order to schedule an inspection, you must leave a voicemail requesting the inspection at the Inspection Request Line: 919-359-8717.

Inspection requests need to be made by 4 pm to be scheduled for the next business day. Calling staff directly is not considered an official request, and will not be honored. All inspections that are scheduled must be ready for an inspection by 8 am on the scheduled date. All canceled inspections need to be canceled via the Inspection Request Line no later than 8 am on the scheduled date. Re-inspection fees will be applied.

Are you a contractor or developer who routinely schedules inspections? Sign up to use our Online Town of Clayton Permits System. It isn't just convenient - our inspectors also give priority to requests made online. To set up an account, please call our Permitting Specialist at 919-359-9354.

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Solar Energy

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1. What is the process of installing Solar?: While installing solar may seem complicated, don't worry! This is a process that many of your neighbors have successfully completed, and you can do as well. Consider looking at resources that walk you through the process from start to finish. The Solar Energy Industries Association's Residential Consumer Guide to Solar Power and the Interstate Renewable Energy Council's Solar Smart Checklist are both helpful guides.

2. How do I assess my home's solar potential?: It is important to understand the potential solar production of your home. While a certified solar professional can give you the best information, it may be helpful to do some initial investigating on your own. Investigate your property’s solar potential and estimated energy savings using Google's Project Sunroof or the National Renewable Energy Laboratory’s PVWatts Calculator.

3. How do I pick a solar company?: The Solar Energy Industries Association has an excellent Solar Consumer Resource Portal, which can walk your through some general things to think about, as well as a North Carolina Solar Information Sheet, which includes reviews of NC solar companies, costs and more. Certified solar practitioners can be found through the Board Certified Professionals Directory, provided by the North American Board of Certified Energy Practitioners.

4. What about solar financing?

While solar installations often pay for themselves over time through energy savings, they still require an upfront investment by the homeowners. To help offset this cost, consider taking advantage of North Carolina tax credits by asking your contractor what incentive programs may be available for you. The Clean Energy States Alliance also has a Homeowner's Guide to Solar Financing which may provide you with additional financial information.

5. Glossary of Common Solar Energy Terms

Alternative Energy - Also called renewable energy, this type of power comes from sources that won't run out. Fossil fuels aren't limitless, but we'll never run out of sunlight.

Ampere (Amp) - You may already know this term. An amp is a measurement of electrical power. You can find out how efficient a power-generating device is by measuring the amp per hour ratio (Ah/AH).

Array - An array is a group of cells/modules. Since a single cell can't usually generate enough energy to complete a specific task, most panels feature an array.

Balance of System (BOS) - An array has to connect to something. The BOS is all the technology and hardware in a solar panel that isn't a cell.

Building-Integrated Photovoltaics (BIPV) - This PV technology isn't added to a building that was built to integrate with the general grid. Instead, it's designed for PV technology, which is integrated into construction instead of added in later.

Charge Controller - Many solar power set-ups feature batteries that store power to use when the sun isn't shining. The charge controller protects the battery by controlling how much power goes in at a time.

Disconnect Switch - This is just the array's off switch. Although solar power technology is designed to stay on, just like the grid stays connected to your home, sometimes you may need to turn it off if there are signs of a malfunction or if it's time for maintenance. Performing maintenance on an active electrical device is never a good idea.

Efficiency - Efficiency is the term used to describe how well a cell converts sunlight into power. The higher the efficiency, the more power is produced.

Electrical/Utility Grid - The grid is the existing infrastructure that delivers more people's power. Power lines are the most visible part of the grid in your neighborhood, but massive power stations and neighborhood power transformers are also part of the grid.

Interconnection Agreement - Since most homes and businesses are designed to be part of the grid, when they add solar power they make special arrangements with their power company. This may mean they actually get paid for any power they produce but don't use.

Inverter - The inverter is in charge of making sun-gathered power useful. It converts the direct current (DC) power generated by the panel into alternating current (AC), which most homeowners and businesses use. It manages the power supply through things like voltage and ground fault protection, too.

Irradiance - This term refers to how much light strikes a particular section of PV material. It's a measure of the power of the sunlight, and certain times of day provide higher irradiance. These peak hours are crucial for gathering and storing power.

Photovoltaic (PV) - This technology uses material called semiconductors to transform sunlight into power. When sunlight hits these materials, photons lose some electrons, which go into the PV material to complete a circuit, which generates electricity.

Solar Cells - Also referred to as "modules," these individual pieces of tech do all the hard labor. They are the individual pieces of PV that convert sunlight into useable energy. Since a single cell isn't very powerful, they're usually grouped together in an array.

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Utilities & Billing

Show All Answers

1. Will the Town provide any compensation on my bill if there's a leak and my water usage goes up?: Usually, yes. We'll need some kind of verification that the repair work has been completed, or a receipt for the supplies used in the repair process. As soon as we have all the necessary information, our billing specialist will make the appropriate adjustments and contact you by phone.

2. What is the required notice period for the Town to connect or disconnect my services?: Please note that we require a 24-hour window to connect or disconnect services once all necessary documents have been received. Kindly keep in mind that same-day connections or disconnects cannot be provided.

3. May I request a review of my water and electric meter reading?: Certainly! To request a review of your water/electric meter reading, please contact us via phone at 919-553-5002 or email.

4. What actions should I take if my utilities are shut off due to non-payment?

Reconnecting Services: What You Need to Know

In the event that it is necessary for the Town to disconnect services, customers must fulfill the following requirements for restoration:

Payment of any outstanding bills, additional fees, and charges outlined in the policy
Submission of any required deposit
Payment of any incurred material and labor costs according to the current fee schedule.

Please note that after-hours reconnection is not an option at this time.

5. Is it possible for the Town to extend the deadline for paying my utility bill?

Guidelines for Requesting Utility Bill Payment Extensions:

If you're a utility customer, you're entitled to two extensions per calendar year. Provided you make the request before the cut-off date, you can postpone your payment. To request an extension, simply fill out the Extension Request Form.

However, bank draft customers are not eligible for extensions.

Please note that the maximum extension period is 10 days past your cut-off date, and normal penalties will apply.

6. What happens if the bank returns the check I wrote to pay my utility bill?: You will be notified by our Customer Service Department in case of a returned draft or check. Upon receiving notification, you will have 48 hours to make payment using any of the following methods: cash, card or money order. Please note that a fee of $25 for returned items will be charged.

7. When will my deposit be credited to my utility account?

For Homeowners: Upon completion of 12 months of on-time payments, defined by no late payments, returned checks or drafts, and no disconnections due to nonpayment, a written request can be submitted to refund the deposit.

For Renters: The deposit shall be applied toward the account balance upon closing, with any remaining funds refunded thereafter.

8. Updating Your Utility Bill After a Name Change Due to Marriage or Divorce

If you've changed your name due to marriage or divorce, you may need to update your name on your utility bill. Here's what you need to provide to the Town of Clayton:

To update your records, please provide a notarized copy of your marriage license, divorce decree, updated driver's license or social security card to the Utilities & Billing Department. You can do this by visiting our office at Town Hall, located at 111 E. Second Street in downtown Clayton. Don't forget to bring along a photo ID, and we will make the changes right away. Additionally, you may send the required information through email.

9. What are my options for filling my swimming pool?: Before filling your pool, contact the Customer Service Department at 919-553-5002 to schedule a water meter reading. After the pool is filled, you will need to call again to schedule another reading. The Town will assess a reduced rate for the gallons used to fill the pool. No sewer charges will be applied to those gallons.

10. How to Handle Water/Sewer Emergencies Outside of Regular Business Hours: In case of after-hours water or sewer emergency, please contact us at 919-553-5002. We will promptly dispatch a Town of Clayton employee to your location. Please note that this service is unavailable for disconnected customers.

11. Does the Town offer disposal of old furniture/appliances?: Save time and hassle by not having to call for a special pick-up of your bulky items. All-Star provides weekly pick-up of one or two bulky items on the same day as your scheduled garbage collection. Check out the Waste Collection page for more details.

12. What items are acceptable to put in my recycling bin?: Recycling is picked up weekly on the same day as regular garbage collection. For more information on what materials can be included, please visit the Recycling Information page.

13. How to Handle a Garbage or Recycling Cart with a Fallen Wheel: For assistance, please contact the Utilities & Billing Department at 919-553-5002 during normal business hours. A repair or replacement order will be issued and completed within 7 to 10 days.

14. What is the proper way to dispose of electronic items?

Recycling Electronic Items in Johnston County:

Johnston County provides a free recycling service for electronic items. Residential customers can dispose of electronics for free at any of the Convenience Centers or the Johnston County Landfill. Bins are available at no charge for this purpose. To locate a Convenience Center, please refer to the Johnston County Recycling Information page.

15. What is the process for requesting an additional recycling or garbage cart?: If you require an additional garbage or recycling cart, kindly contact the Customer Service Department at 919-553-5002. The cost for an extra 95-gallon garbage cart is $4.18 per month, while an extra 95-gallon recycling cart is $3.17 per month.

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Water Reclamation Facility FAQs

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1. Why embark on this project?: The existing facility is inadequate for meeting future treatment demands, and its limited size prevents substantial improvements or expansions. Utilizing the current facility wherever feasible is a cost-effective strategy to mitigate the expenses associated with constructing new facilities.

2. Will this project increase wastewater utility rates?: Rate adjustments are inevitable, irrespective of this project. Local and national research underscores the inescapable trend of escalating wastewater treatment costs. Neighboring communities, including Raleigh and Johnston County, are also implementing rate increases in response to the growing demand for improved wastewater services.

3. How much are utility rates expected to increase?: Rates undergo rigorous evaluation and adjustment during the council's comprehensive budgeting process. Every endeavor is being made to minimize the necessity of rate hikes and, ideally, to implement them gradually, thus mitigating their immediate impact.

4. Are developers and businesses equitably contributing to the overall cost burden?: Indeed, the town ensures that no customer class or type receives subsidies. While state statutes limit the fees municipalities can impose on developers, it's worth noting that we do not apply higher rates to out-of-town customers.

5. Why isn't it feasible to transport our wastewater to another community for treatment?: The town presently maintains agreements with Johnston County and Raleigh for wastewater treatment, yet these communities are grappling with their own treatment and capacity constraints, reflected in their rate increases. While the town remains committed to upholding these agreements and nurturing positive relationships, the imperative for self-reliance in wastewater treatment for our future remains.

6. How does the environmental impact of the new plant compare to the old facility?: Certainly, the forthcoming plant will incorporate state-of-the-art processes and equipment, surpassing the capabilities of the existing facility. It is meticulously designed to meet all present and foreseeable state and federal environmental regulations. The town has diligently navigated an exceedingly rigorous permitting process to ensure compliance and environmental responsibility.

7. What is the estimated timeline for the construction of the new plant?: The comprehensive timeline for this endeavor spans approximately four years. Commencing in July 2020 with a series of public engagement workshops, the project reached a significant milestone in late June 2021 when the Town Council awarded the design-build contract to Gannett-Fleming and the site clearing and access contract to Providence Construction.

8. What are the anticipated effects of the construction on the general public?: The project site is nestled within a wooded area near the picturesque Neuse River. To facilitate construction traffic, an access road will be constructed, originating from Covered Bridge Road. Extensive traffic studies and the implementation of designated turn lanes have been incorporated to mitigate the potential disruptions caused by construction-related traffic. Additionally, it's important to note that the project will have implications for a section of the Clayton River Walk on the Neuse Greenway, specifically in the vicinity of the existing Neuse 2 Pump Station.

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